Privacy Policy
Last updated: 14 November 2026
Note for the business owner: this is a plain-English starting point. Please review it, add your trading name/legal entity details where shown, and update the “Form provider” section once your form service is chosen. This page is not legal advice.
Who we are
Lumen Exterior Cleaning (“we”, “us”) is an exterior cleaning business based in Reading, Berkshire. We are responsible for the personal information you share with us through this website. You can contact us about anything in this policy at lumenexteriorcleaners@gmail.com.
What information we collect
When you send an enquiry, we collect the information you choose to give us: your name, email address, phone number, postcode, the service you’re interested in, your property type, any message you write and any photos you upload.
How we use it
- To reply to your enquiry and discuss the work you’re interested in.
- To prepare and send a quote.
- To arrange and carry out work you’ve agreed to.
We use this information on the basis of your consent (which you give when submitting the form) and, where you go ahead with work, because it is necessary to take steps towards and perform a contract with you. We will not use your details for marketing or sell them to anyone.
Photos you upload
Photos are used only to help us understand the job. Please avoid including people, vehicle registration plates or other personal details in your photos where possible.
Form provider
Enquiries submitted through this website are delivered to us by a third-party form service, which processes the data on our behalf. [Add the name of your provider and a link to its privacy policy here once confirmed.]
How long we keep it
We keep enquiry details only for as long as needed to deal with your enquiry and any resulting work, and for any period required for legal or accounting purposes. Enquiries that don’t lead to work are deleted after a reasonable period.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict its use, and to withdraw consent at any time. Just email us. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
See our Cookie Policy.